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CB Banks Citizens Bank 1234 Market St, Philadelphia, PA, 19107, US
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Citizens Bank
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Citizens Bank company logo

Citizens Bank

1234 Market St, Philadelphia, PA, 19107, US
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Mon
9:00 am - 5:30 pm
Tue
9:00 am - 5:30 pm
Wed
9:00 am - 5:30 pm
Thu
9:00 am - 5:30 pm
Fri
9:00 am - 5:30 pm
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10:29 am EDT

Citizens Bank - Unethical business practices

I have $3,787.18 available in my checking account today, 9/10/2021. I cashed a check in the amount of $2,125.00. The teller gave me the cash because she said that if I merely just deposited the check, it would not clear until tomorrow, 9/11/2021.

I attempted to deposit the cash I had in hand into my checking account by way of the ATM at the branch, but the ATM was out of service. So I got back in line and gave the teller $2,125.00 in cash to put into my checking account.

When I checked my account online, the cash deposit was put on hold. I went back to the branch and I was told that there was a hold on the cash deposit. They refused to process the cash deposit transaction, and now I do not have the money to cover my bills.

They do not want to give me the money and now I have to deal with late fees' on my bills. They kept finding the entire situation amusing and continued to tell me to have a nice day.

Desired outcome: The employees should be trained better and have a better protocol.

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