Regency Furniture Distributing reviews and complaints 1
View all 39 complaintsRegency Furniture Distributing - Still waiting for my bed railings to be delivered. It’s been 3 weeks since original delivery.
Ordered a bedroom set from Mechanicsburg store on Jan 29, 2022.
Delivery was 3 weeks ago.
Bed railings to the bed were the wrong color.
Supposed to be delivered the following Saturday
Cancelled due to some system going down.
Been in contact with the Mechanicsburg store, Rhonda and Shannon.
Finally spoke to a sales manager today
Promised a district Manager call me by 6 pm tonight.
When you read the brochure under Customer Service & Delivery Service
I’m not feeling any superior customer service from the warehouse or any management figure at this time.
A manager should have contacted me over a week ago.
If it weren’t for Rhonda, I would have returned my purchase
Desired outcome: I want the bed railings & a monetary compensation. This whole experience has been very stressful.
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Refund Terrible & racially charged customer experience Wrong furniture and manger refuse fits it or refund my money Still waiting for my bed railings to be delivered. It’s been 3 weeks since original delivery. Purchased bedroom furniture and never receivedGiving a Voice to Consumers
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