Citi Trends

I went to return items purchased with my receipt. I used my debit card and pin the orginal date of purchase and they wiuld not let me get cash back. So they took the card I paid with and the bottom part of receipt is showing approval offln and my bank is not showing anything and nothing has been put back on my card. The day I went to buy my itens another customer came in disputing the same exact issues with this store.