Steak 'n Shake

I went to steak and shake at 1:00 am, only ones in the drive through. Absolutely no wait, nor where there any one inside. I waited 20 minutes, which is normal for the great food I normally recieve. I asked for a double steakburger with cheese, lettuce, onion, and tomato. I got a double steakburger with cheese just lumped on and kethcup. I never complain about these things but this is pure carelsessness and really negates the fact that I drove well out of my way to visit this establishment. I submitted a picture of what my burger looked like when I took it out of the package. When veiwing these pictures, keep in mind I expected a burger with some lettuce, onion, and tomato. Also keep in mind there was literally no one else at the restaurant at this time.

I waited in the drive thru for 20 min with my family after our kids softball game along with a line of about 6 other cars and no one would take our order. No one ever came on the speaker for my family or any other cars in the drive thru. They had the doors locked so we couldn't go in and see what was going on but we could see the crew all in the store lights on like they were open.