Goodwill Industries

A woman & I both had our eye on the same piece of furniture, along with a few more customers. She beat me to it, making me 2nd in line for it. I hovered over her like a vulture in case she changed her mind & put the tag down. I had my husband watch while I shopped some. An hour & half later there is a page overhead for the person with the tag for that particular piece to come to the front. I watched & waited for the woman to come forward & she was no where to be found. I inquired & she had not put the item on hold nor had she paid for it. She just simply left the store, I told the day manager what happened & told him I was 2nd in line & wanted the cabinet. He said someone had left their name & # with Chris the store manager, he'd have to talk to her, but that he knew we waited a long time & he would vouch for us. he came back & said Chris was going to give the lady until this evening to come back with the tag. Excuse me, is it policy that a person can take the tag off an item, leave the store with it & not notify anyone about it & then come back later & get it?. Well of course that's not policy, that's Chris's policy. This is total c*** I spend way too much time & money in your store to be treated this way! Please make this right & make a clear policy on this issue, there's seems to be many issues with items being held & now tag holding? The righ thingto do would have been make out another tag & it goes to the next interrest.
Thanks, Nancy Delong
12647 st rt 521, sunbury, oh 43074
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