Papa John's reviews and complaints 1
View all 222 complaintsPapa John's - Bad service
Received terrible pizza. Contacted Tyler Smith for another pizza. At first it was come in and get it. Now it is, We refund you in cash, for a pizza bought with a Discover card... Not True. Tyler Smith ghosted me and refuses to do anything as your guarantee. I think he is in over his head running the store, but don't understand why he will not re-do the pizza. His attitude and refund lie has irritated me well beyond the $20 I spent there. He said he could not look up the Case Id: [protected]. Here is his note:
Case Id: [protected]
Dear Michael Green,
Thank you for taking the time to provide us with your feedback. At Papa John's, we strive for “best in class” in everything we do.
We are sorry that we have not met your expectations at your local Papa John's store. I would like to personally apologize that your experience WAS NOT UP TO OUR STANDARDS.
We want to make it right. Please feel free to reach out to me directly by replying to this email.
We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future.
Tyler Smith
[protected]@serazen.com
Papa John's #633
8732 North Dixie Dr
[protected]
Desired outcome: Large The Works Pizza and 2 Papadias (works). I guess an apology is too much to ask for, but a senior employee needs to talk to him about customer service and manners> Mike Green [protected]@yahoo.com [protected]
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