WoodSprings Suites reviews and complaints 1
View all 417 complaintsWoodSprings Suites - they stole money from me
I came from Jacksonville Florida and I booked online to stay here from the 19th of August until the 26th. A few days before on the the 25th I came down to the lobby and paid for an additional day. They charged me $56 and on the 26th they locked me out my room and said I ain't pay an additional day. I asked the guy who I paid for an additional stay and he said it was his fault and the $54 was only a partial payment. And they was trying to charge me an additional $50 to stay one night when your advertising $50 sum dollars a night and was trying to charge me $100 and some dollars for one night and the guy messed up. I need my refund or something. I had to sleep in my rental car that night with my 3 kids because I wasn't from Ohio and had no where to go and my credit card came up missing in the same room they locked me out of.
We have received your comment. Thank you!