Menu
Write a review
File a complaint
CB Car Dealers Ford 6600 Pearl Rd, Cleveland, OH, 44130, US
Ford company logo
Ford
reviews & complaints
Ford company logo

Ford

6600 Pearl Rd, Cleveland, OH, 44130, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 7:00 pm
Tue
9:00 am - 7:00 pm
Wed
9:00 am - 7:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
ComplaintsBoard
C
1:29 pm EDT

Ford - rear hatch

I own a 2015 Edge Titanium, The hatch would not open, could not release the right side.
Taking the car to the dealer, it was discovered the latch switch needed replaced.
I ask the dealer to show me where the switch is located, which they failed to do.
After reviewing several YouTube videos, I tried the manual release and could not find one.
Had the dealer look and I was told there was no manual release, the latch switch was replaced.
My problem if I needed to get to the spare tire how could I.
This is a safety hazard. Why doesn't the 2015 Edge have a manual release?
Please supply information on how to release the hatch if this happens again?

Read full complaint
Hide full review