World Education Services [WES]

Reference Number: 4922554

1/3/21 Account opened

2/8/21 Application submitted, payment made ($210)

2/8/21 Documents uploaded:
* Transcript translation
* Degree
* Degree translation

2/8/21 Institution provided closed envelope mailed to WES
USPS: 9505514516781039432406

2/9/21 USPS Delivered, 10:47AM

2/16/21 Customer Center Form inquiry on documents sent

2/19/21 Document update e-mail from WES
Status - Pending/On - Hold- Waiting for document
* Transcript translation - Accepted
* Transcript - not accepted
document not in institution's envelop
* Degree translation - Accepted
* Degree - not accepted
incorrect electronic format

2/19/21 Customer Center on-line form inquiry sent regarding documents

2/19/21 Call to WES - Rolanda?
Degree needs to be uploaded with different format,
Transcripts was not sent in institutions "formal/printed" envelope, CSR informed that requirement is available on-line but "hard to find".
 Ignorant customer support rep, suggested my institution to contact WES directly through on-line customer service form and upload documents electronically

2/21/21 Institution followed instructions, contacted WES through on-line form for document upload

2/22/21 Document update e-mail from WES - no additional useful information
Status - Pending/On - Hold- Waiting for document
* Transcript translation - Accepted
* Transcript - not accepted
document not in institution's envelop
* Degree translation - Accepted
* Degree - not accepted
incorrect electronic format

2/22/21 Another document update e-mail from WES
Status - Pending/On - Hold- Waiting for document
* Transcript translation - Accepted
* Transcript - not accepted
document not in institution's envelop
* Degree translation - Accepted
* Degree - Accepted

3/8/21 Customer Center on-line form inquiry sent regarding documents

3/11/21 Document update e-mail from WES - no additional useful information
Status - Pending/On - Hold- Waiting for document
* Transcript - not accepted
document not in institution's envelop

3/11/21 Call to WES - ?
* Asked for update based on the last instructions (the institution to contact WES online)
 * Support rep said she'd escalate it to mgmt 
 * no contact has been made to my institution

3/15/21 Document update e-mail from WES
Status - Pending/On-Hold
* All documents are under review

3/18/21 Document update e-mail from WES
Status - Pending/On - Hold- Waiting for document
* Transcript - not accepted
 document not in institution's envelop

3/18/21 WES on-line Customer Service form is unavailable

3/18/21 Attempt to call customer service… - talked to Stacey
Forwarded my call to a supervisor - she promised to contact the document evaluation dept. to review my case

*** nothing, no feedback from WES ***

3/21/21 Refund requested through credit card company

*** no contact from WES ever since ***

They evaluate inaccurately and do not resolve the problem. They have information of the school systems on their website and the evaluators don't abide by them and make your education level look less than what you really have. They can ruin people's careers before they even begin by giving inaccurate information to schools and the companies that require an evaluation.