Rent-A-Center reviews and complaints 1
View all 462 complaintsRent-A-Center - telephone calls
Ive been a customer at rent a center for seven yrs, the majority of my house is filled with their merch, at one point, it was the greatest. Over the last few months ive been a couple of days late with my payment, 5 days late to be exact, from day 1 they called me 7 times if you multiply that times 5 they called me 35 times in those five days. That is more times than any bill collector ever call any one, they are the worst! It is unbelievable they would treat someone who's giving them bussiness all these yrs, run... Run... Run, save your self, do not go to rent a center. You will be better off buying from a crackhead!
I agree with JennD-
Maybe instead of complaining about a company wanting to know what a person is doing with their merchandise, we should complain about deadbeats like you not paying your bills on time!
Or here's another thought: How about you call them and let them know you're going to be late and they'll be more than okay with it!
You people are a bunch of deadbeats that buy things you are unable to afford.
Or instead of calling numbers to complain about collection efforts, you could try paying your bills. If you are one day late or two months later, you are still late. It is kinda funny people then get mad at people doing their job. Do not buy a new big tv or computer when you can't pay for it!
Rent A Center employees are not required to study or know the Fair Debt Collection Practices Act- and tend to break every rule in there because of this.
If someone does have a problem with a specific store- you should call the customer service number- and ask for the complaint hot line, THERE IS ONE. Or, talk to the customer service representative- as it is not tied with THAT specific store. Rent A Center is all over- and the branch of managers is spread throughout the US- not just in that store.
I'm not sure of the complaint hot line, but it does exist. Here's the number and hours of operation for customer service. All you can do is complain, in hopes it changes- than do nothing and let it continue.
Customer Service: [protected]
Monday- 7:30 a.m. - 6:45 p.m.
Tuesday- 7:30 a.m. - 6:45 p.m.
Wednesday- 7:30 a.m. - 6:45 p.m.
Thursday- 7:30 a.m. - 6:45 p.m.
Friday - 7:30 a.m. - 5:45 p.m.
Saturday- 8:00 a.m. - 1:45 p.m.
Sunday - Closed