Eddie Bauer

At the Santa Fe store #268, I went in to do an exchange for a jacket that had a defective zipper and did not zip up all the way. I didn't have the receipt and they were unable to look up my item. I was told by Nidia I couldn't exchange/no store credit as the item was no longer manufactured (it was a fall 2018) and the warranty year had past. I was fine with that, so I left. I then called customer service to verify if the stores had access to look up my receipt in their system, they said they did. The jacket was also still part of the lifetime warranty as it was purchased in 2018. Therefore, I called Nidia and she mentioned she needed to verify that information with EB customer service. I asked if she would like my call back number or if I should call her back once the information was obtained. Nidia told me to call her back in an hour because she "was busy right now". Then, an hour past and I called back. I was told she was on her lunch hour, and to call her at the top of the hour when she returned. Nidia was not very profesional when I came to helping. It was obvious she wanted to avoid the issue and didn't take the time to ask the right questions. As for now, no further action needs to be taken. I have figured out how to obtain my receipt from the EB credit card.