American Furniture Warehouse [AFW] reviews and complaints 1
View all 88 complaintsAmerican Furniture Warehouse [AFW] - poor service provided. price was not honored.
I am very disappointed with the service that we recieved as we visited the American Home In Santa Fe, New Mexico on Saint Michael's street on 10/20/19. We walked in looking for a dining room table for our new house. We had already found a table previously at the Albuquerque store and wanted to see if we could get a deal on the one out in Santa Fe because it is closer to home for us. As we located the table we had noticed another table that was marked down from a previous sale that we were told ended on the 12th by the sales representative. We were not impressed at all with the level of customer service we recieved at the Santa Fe location.. The representative seemed like she did not want to be there at all and was not very professional in how she provided her services. The table we wanted was marked down to $399.99. The sales person told us that the price on that table was from a sale that ended on the 12th of this month. We asked if they would honor the price being that the tag was left of the table and that we would buy the table today if they would. She asked the manager and the manager said no. So we were not very happy with our whole experience at the Santa Fe American Home Furniture & Matress store..
The complaint has been investigated and resolved to the customer's satisfaction.
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