The Pep Boys reviews and complaints 1
View all 549 complaintsThe Pep Boys - Missing engine parts!
Purchased a new ATV Baja 150. The store had to get it out of warehouse from some other State. Pep Boys agent started ATV prior to loading onto my vehicle. ATV was not ridden at pep boys or anywhere else. ATV went from back of vehicle directly into heated shed via ramp. ATV purchased on 1/18/08 and stored until attempt to run om 1/20/08. Would not start or run more than 30 seconds. Upon reviewing owner`s manual, a vital carburetor component was found to be hanging out of carburetor. Upon further inspection, other engine parts possibly missing. After calling store, voicing my complaint, the store agent said once item leaves store, its out of their hands. It is unacceptable to me and I want to take action.
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