Goodyear

Customer Service has a tremedous ATTITUDE.
It was an simple conversation.
CS- have u been here before?
customer - Yes I have been hear for 4 years as a loyal customer.
The senior Customer service jumps in middle he is new.
Customer says its OK.
CS - he is new.
Customer - is that a problem
CS - Yes its a problem.

The new CS- customer service did not even greet nor he has any clue. My name was mentioned on label as it was scheduled appointment.
To change headlight bulb they want to charge $50.00
I would like to report this to the owner.
This incident occur - on June 2nd 2009 EST 5.45 pm the person had LOT Of ARROGANCE as if he did not care of business in this economy. I would strongly recommend never never never go to Good year at 911 Oak tree Ave they are useless, hopeless and arrogant.
I would like to complaint this to the top level managment.
any concernts to verify email - [protected]@gmail.com