Car Vision

I purchased a great, comprehensive warranty with my vehicle less than three years back, that cover the issues i’m having. However, the warranty did not want to pay my chosen infiniti dealership solely because there was a sales location from where I purchased the vehicle close by. They denied the claim and told me I had to take it to a car vision in that area. When I did on another date, today, they had no loaner vehicles (like infiniti did, for any of the dates they had open) and upon arrival, there was still a 45 minute wait just to get the car, a diagnostics, which had already been done at infiniti. Even more frustrating and inconveniencing for me, having to wait in this freezing, cold service area, losing an entire day of productivity to do some thing that could’ve been done a week ago and covered by my warranty. I am losing money just being here waiting. Unbelievable! Expensive car. Expensive warranty! Cheap business and bad service!