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CB Fitness Centers and Gyms Crunch Fitness 17 King George Rd, Dunellen, NJ, 08812, US
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Crunch Fitness
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Crunch Fitness company logo

Crunch Fitness

17 King George Rd, Dunellen, NJ, 08812, US
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2 complaints
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Working hours
Mon
5:00 am - 11:00 pm
Tue
5:00 am - 11:00 pm
Wed
5:00 am - 11:00 pm
Thu
5:00 am - 11:00 pm
Fri
5:00 am - 11:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 5:00 pm
ComplaintsBoard
J
4:22 pm EST

Crunch Fitness - gym

I canceled my membership after the year was up. I paid the next month in advance then canceled.
Crunch gym told me everything was done.
Month later they charged me $36.27, $36.27, $26.65 on dec 2, 9&27.
I called 5 times talked to two managers and they keep giving me the run around!
They keep pointing finger at accounting. Accounting told me it was fixed.
Now I have to go in there again for second time and argue about the theft of my money from my bank account! (I'll go next week dec 23)
Why if this such a difficult thing to do?
Or are they in the habit of scanning customers hoping they do not read their bank statements?
This is why I will never go back to crunch and I'll be sure to let everyone know about this scam at this location.
Now give me all of the money back they have stolen from me please.

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ComplaintsBoard
G
1:25 pm EST

Crunch Fitness - gym membership

Unfortunately, after my experience at Crunch - Green Brook this week (11/21), I will most likely be canceling my Crunch membership all together. I originally signed up at the Crunch in Woodbridge and made sure I wanted a membership with classes and ALL locations, so I was told to buy the Peak Plus membership. After going to the Green Brook location for over three months, multiple times a week, going to classes and using all the amenities, I was told that I no longer have membership here when I scanned in. When I asked what the problem was, they told me I needed to have the peak plus membership and I said that I do. They went on to explain that this location is a select location, so the memberships I have does not apply. I said OK, I understand but why am I finding this out three months later and why have the employees not been checking my membership every time I've scanned in. I said I was willing to buy a membership here and the worker stared at me and kept saying it's a "select" gym, as if I don't belong here. The manager eventually came out and was not willing to help me and I cried in front of everyone because that's how rude all the workers were, they practically laughed at me, and kept insisting that the gym is select even after I said I was willing to buy the new membership. I said I currently have a student price with the peak plus so I was hoping to get the same thing at this location, and again I was told that this "select" gym does not have student memberships. I received no apologies and the manager was not willing to help me buy a membership.
Regardless if my peak plus does not go towards a select gym, I'm still a Crunch member and the customer service I received by both the workers and the manager is completely unacceptable. Why would the manager not want me to keep going to this gym after three months and help me get a deal to stay here? Truly a traumatizing experience. After all, they lacked to check my membership every single time I scanned in for over 3 months, so I truly believed there was no issue with my membership. A gym who value costumers would have been willing to talk me through their memberships and help me purchase something to get me to keep staying at their gym instead of kicking me out. Like I said, I still pay money to Crunch Fitness every month. Where is the respect and value for costumers?

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