Dental Works

DentalOne Partners
17300 Dallas Parkway, Suite 1070
Dallas, TX 75248

April 13, 2021

To whom it may concern:

I visited Dr. Richardson in Monroe, NC on or about 3/12/20 for a consultation concerning a bridge. She told me that I needed a Root Canal before the bridge could be performed. She referred me to the Oral Surgeon across the parking lot and I made an appointment. I returned to Dental Works on or about 3/18/20 for my temporary bridge and received my permanent bridge about 2 weeks later. She assured me that she stands behind her work. I told her that I would be moving in about a year Shortly thereafter, I returned to my regular dentist and he said that the bridge was not fitting properly and that I should return to the dentist that made it and ask either to have it remade or to ask for a refund and he would remake it. I returned to Dr. Richardson and explained about the improper fit. She said it was fine and nothing was wrong.
After that, I had several other unrelated medical issues and could not follow up. In March of 2021, I returned to my regular dentist and he repeated that the bridge did not fit properly, and it could cause an infection. He took photos and once again said that I should return to the dentist who made the bridge, and that any good dentist would admit to the mistake once they saw the photos. I returned to Dental Works and spoke with the receptionist on 3/24/21. She told me that any refunds would have to be reviewed by corporate and it would take 6-8 weeks. I could not wait that long. I returned to my dentist and had the old bridge removed and had a new bridge made.
I sent a certified return receipt letter to Dental Works in Monroe on 3/25/21. I have not heard any response. I am asking for a full refund of the money I paid and the money my insurance paid since the original bridge had several gaps in my gums and was not properly made.
I am moving next week, and my new address will be: 543 Woodstown Rd. Fleetwood, NC 28626. My cell number remains: [protected]. I look forward to your prompt response.
Sincerely,

Jean Evans
Enc:
letter to Dental Work - Monroe 3/25/21 with photos
Guardian Insurance EOBs
Certified/Return Receipt receipts