The Pep Boys reviews and complaints 1
View all 549 complaintsThe Pep Boys - buy 1 get 1 free rebate
I purchased tires for my 3/4 ton truck, thinking with this fourth tire free type deal I would save money. Now first understand I'm use to a place like Discount Tire where there is no hidden charges. In the process of selecting the tires I wanted, I figured $ 185.99 & get the fourth free I'd be out about $ 550 plus tax. I'm told my vehicle is ready and given the bill and it $ 981.68. I ask where all the extra chages came from and I'm told that these are required in order to get the rebate. Tire installation package $ 163.32, tire handling charge $10.00, wheel balance $ 51.96, road hazard waranty $ 87.40, valve stems $ 13.96. In questioning these charges I was treated like I was a ignorant female and I was a bother to even inquire. I didn't submit for the rebate of only $ 185.99 as it turns out is a visa card which has to be used for purchases from thier stores. Which I will never spend another penney with them. The rebate and the boys can go to hell.
The complaint has been investigated and resolved to the customer’s satisfaction.
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