McDonald's

My name is Andrea Johnson I am a customer walked in at the store #11707.I waited for almost ten mins or more to be served,but no one asked me for help didn't use the kiosk for my reasons.There were two female employees eating on their break it took a few times to get the young ladies attention no response.I ask the one on break if she were new or what's the issue drive thru were busy but to whereas she could not help us.She was rude not friendly I wish her to have better day for her the time of this visit was at 4:10pm eastern time.on top of that my food was cold the Big Mac old everything as well as the Quarter Cheese and my grand son's 6pc nugget dried out ni freshness at all.Im very disappointed with the service on today.My order #282 order 82.Yall need to seek better ways to make sure that the people that you're hiring are people pleasure or have customers service skills in being nice.