Culver's reviews and complaints 1
View all 270 complaintsCulver's - Service on messed up order
Called back my local culvers at 520 A way Dr grand haven mi 49417 after missing items on my order. My order number is 201 on 1/8/2021 round 1:35pm. I placed my order thru the guy in the shack. I order 2 Culvers Deluxe meals both with fries and Dr peppers. The gentleman rang my order to incorrectly not to my knowledge paying $18 and some change. When I called back, the guy on the phone didn't seem to want to resolve my issue by pointing out I wasn't charged for the 2nd fry. After expressing my concern on how it was being handled he then tried to smooth things over, but at that point too late. Mentioning again I didn't pay so what's the deal feeling. I personally would never let my employees talk that way to my customers. Sad this location has become this way.
Desired outcome: Coaching employees on resolving customer issues
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Pricing was incorrect and service was less than great Wrong order received at drive thru Reated burgers Power hungry manager Food quality/ drive throughGiving a Voice to Consumers
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