4000 Saint Jean St, Detroit, MI, 48214, US

Reviews and Complaints

Chryslercustomer service

We previously bought a Chrysler car and paid all payments on time through Regency, no problem. When we traded it in, they did not give us the opportunity to set up payment date and they set it 2 weeks before payday. We told them immediately and they said after 6 months it could be changed only. Now every month they call, every day, all day, from 7:30 in the morning to 9 at night. Yesterday I told the caller she is in violation of the law calling so late and she said she'd "call whenever she felt like it." You tell them the same thing every time they call but it does no good, they call again anyway. I would never ever buy a vehicle through them again, EVER.

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    • Ed
      Eddie Davenport Sep 15, 2015
      This comment was posted by
      a verified customer
      Verified customer

      I am very upset as to what happen at Landers Chrysler Dodge Jeep Ram Dealer ship, In Southaven, Ms. I had appointment for my recall for my 2006 300 Hemi Chrysler, 18000 miles, VIN# 2C3LA63H46H316668 AT 10:00AM. CONFIRMATION # [protected] Upon arrive their for service for my recall airbag I was inform by you all service personnel that it will take all day, I ask why I have a 10:00a appointment he just stated sorry and obtain my keys for service. After three hours waiting I ask him have they started on my car he stated NO. At that point I inform him I will file a complaints about your attitude and the service I receive. At that point I ask for my keys and went to Gossett Motor 20 miles from my home on 1901 Covington Pike, Memphis, Tn. Service Advisor Tracy Davis was very courtesy and gave me appointment for this Friday.At this point I will no longer take my business or buy another car from Landers Chrysler Dodge Jeep Ram.

      0 Votes
    • Mi
      MIKE DODGE Dec 13, 2014


      0 Votes
    • Da
      Danny C. Vaughn Jul 02, 2014
      This comment was posted by
      a verified customer
      Verified customer

      I cannot find fuses for cigarette lighter and trunk lights in2012 Chrysler 300. Neither one will work. Both went out same time.

      0 Votes
    • Ge
      George Ppezza Dec 28, 2010
      This comment was posted by
      a verified customer
      Verified customer

      To someone who cares AT CHRYLER if they lose a (4) generation Chrysler loyal client! My grandfather and grandmother, my mother and father, my immediate family and now my children buy strictly Chrysler vehicles ( since the 1950's) We own 5 vechicles by Chrysler right now and we are in the market for 3 more. My complaint: One of my vechicles is a 2007 Jeep Commander with 62, 000.00 miles and we just experienced a loud knock under the hood. I did buy the extended warranty on my 2007 Jeep Commander. We took it to the Wheaton Jeep Dealership in Wheaton Illinois on Roosevelt road and was told we can't warranty this vechicle because we need all your OIL CHANGE reciepts. Seriously? I have the extended warranty, I did all my oil changes every 3000 to 4000 miles and now Jeep Wheaton will not fix my vechicle unless I come up with Oil change reciepts. Again Seriously!
      " Fix my damn vechicle or loose a four generation plus future generation loyal client!" Our family lives and breath Chrysler products ... Tell the Jeep dealership in Wheaton Illinois to be proffessional and stand behind there warranty and customer service. My e-mail address: [email protected]

      0 Votes
    • Is
      IsaMac Apr 05, 2010

      I have owner Jeeps for over 15 years. NEVER AGAIN. Not complaining about the vehicles just the company in general. Dealing with customer service specially the service contract extended warranty is nothing less than a nightmare. They are rude not helfull at all and I am still waiting for them to refund me the remaining of my service contract refund. Unfortunate, because it just makes me never want to deal with Chrysler again and would never advise anyone to do so.

      Frustaded with their customer service!!!

      0 Votes
    • Gl
      Glenda Forrester Apr 02, 2010

      We have a 2002 Chrysler Concord. I will NEVER buy another CHRYSLER. The O2 sensor went out our car when driving would jerk and when you press the gas it would bogg down we had to Pay over 300.00 dollars to replace. Thinking that would take care of the engine light that came well it didn't it would drive fine then it would not kick out of second geer it was acting up alot. Well, 2 months later we had to have a new transmission put in 3, 000.00 dollars and1 month later the engine light is back on again. We have had nothing but problems, such a lemon, and to beat all the tranmission is worth more then the car is. I've been unemployed for a year and it's such hard times. I would not recommend anyone to buy a Chrysler. My girlfriends mother has the same exact car make and model and has been having the sqame problems with her's. GO FIGURE

      0 Votes
    • Ti
      TiredofChrysler Jan 14, 2010

      I tried to purchased my lease vehicle I had financed with Chrysler Financial and the remarketing dept called me day in and day out asking for the remaining lease payments. They were rolled into the retail contract. I never received a new payment book, but received a lot of collection calls. So I sent in what I thought was the payment just to find out it was different that was was quoted to me. The remarketing dept has no communication skills and no training. Needless to say I gave them the car back and bought a FORD. Can you believe that several companies STILL want to do business with them? Even going so far as to hire them to do their remarketing?

      Its crazy!!!

      0 Votes
    • Sh
      SHANTE2131 Dec 10, 2008


      0 Votes


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