Goodwill Industries

I am advocating for someone. She was shopping and at checkout the employee at register packed her items then slammed them on the counter about 7 times she said breaking some items. She went to make a complaint and was told she needed to leave and was banned from this store and other stores in maine. She would like an apology and this to be listened to or she says she is going to seek a lawsuit. She feels she was abused in these interactions. She is ok about being contacted and would like this.