Chipotle Mexican Grill reviews and complaints 1
View all 663 complaintsChipotle Mexican Grill - out of food, burnt and old food
went to this location on 3/31 Sunday in the middle of lunch. After begging my husband to go to Chipotle instead of 5 guys and winning the battle we wait thru the line, finally get up to the first station and let the associate know we wanted burrito bowls. We both ordered double chicken and for the size of the guy dishing out the food, we sure didn't get double chicken. I bet his double chicken looks very different than what he is giving the customers. It looked like 1 serving for both of us. Boo. Then after standing there for what seemed like 15 minutes I realize there are no fajita veggies (peppers and onions) at ALL on the line, beside a few burnt stragglers in the bottom of the pan. I was thinking to myself " it literally takes a maximum of 5 minutes to sautee peppers and onions on a grill. Maybe the staff is miserable, they sure looked that way and I didn't see any person that resembled a manager or any sense of urgency from anyone". Either way after standing there for a while looking at my pathetic helping of chicken and rice- a gentleman comes in and states that he wants a fajita and at that point Mr. Stingy chicken scooper decides to notify us that there are no peppers and onions for another 15-20 minutes. I literally only get double chicken, peppers onions, rice and cheese in my bowls. Needless to say we stepped right out of the line and left and went to 5 guys after wasting a lot of time. The chipotle in Harford county is consistently generous, fresh, and delicious. Maybe the Foundry Row location could benefit from their management team? Or just anyone else who can get the staff moving and doing what they need to do. NO WAY should the place have been such an unprepared drag at lunch on a beautiful day. Get it together. The rumor around the area is that this location is consistently disappointing.
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