Public Storage

I have complaint about my door for over a month and no one has fixed my storage unit. I pay $174.00 a month I even tried to contact the District manager no answer and no call back. My unit is also open on the side like someone was trying to get inside you can actually see inside my unit. I should receive a free month for my inconvenience. I should not be paying for a damaged hammer off track storage unit. My unit is# I099