Gold's Gym reviews and complaints 1
View all 424 complaintsGold's Gym - Member cancellation
Hi,
My name is Jessica Dawson. My husband, Chuck Dawson and I used to go to Golds Gym in Dundalk, MD 21222. We have been trying to cancel our memberships as we live too far away from the gym. We went into the gym to cancel in October. We went inside and I was given a piece of computer paper to write my information on to cancel. They wouldn't cancel my husband's account because he owes money and they said he has to pay that in order to cancel. Today, 11/1/22 I got a receipt saying that I authorized a payment at the gym. I was not at the gym today. This is an unauthorized payment of $33.99. My account should be canceled. No money should be taken out of my account anymore. Also, there is never a manager there on the weekends and apparently we need to speak to a manager to get anything done. The people there are very rude and never want to help with anything. The managers don't want to be bothered with anything. It should not be this hard to cancel a gym membership.
Thanks,
Jessica Dawson
Desired outcome: I would like for my husband and my membership to be canceled and no more money taken out of our accounts. I would also like phone calls to stop.
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