Giant Food / Giant of Maryland

The pharmacy #310 at the Annapolis Road location in Bowie Md is absolutely abysmal. The entire pharmacy staff are incredibly rude to customers, completely inept at their jobs, and made shopping at the store unbearable for me. Today 10/8/2014 I arrived at the store shortly after 5pm to pick up a prescription submitted electronically by my physician at 11:40am this morning. I was told very rudely by the staff that they didn't have a prescription on file for me at all, only to find out the incredibly rude young black woman working the front counter was looking at the wrong name and barcode. On several occasions I have been notified that a prescription was ready to be picked up only to arrive at the store and have them tell me they have no idea what I am talking about. I have been told on numerous occasions that they don't have any prescriptions on file for me only to be told later that they were looking at the wrong name or number. I am absolutely disgusted with the behavior of the staff and how I have been treated as well as seeing how they treated customers around me. In the last six months they have failed to get one prescription correct and due to health issues in my household I have been spending hundreds of dollars a month on medicines. The experience from the pharmacy has prompted me to limit the amount of shopping for groceries that I am willing to purchase in a Giant store as well. If that is the training and customer service that I can expect to receive in Giant foods than perhaps it is no longer necessary for my business to be given to the company. They have a serious customer service and training issue in the pharmacy #310 and the level of service is almost nil. I would strongly suggest re-evaluating the customer service procedures within the store before they see a marked decline in business.