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CB Retail Stores Family Dollar 2500 Gwynns Falls Pkwy, Baltimore, MD, 21216, US
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Family Dollar
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Family Dollar company logo

Family Dollar

2500 Gwynns Falls Pkwy, Baltimore, MD, 21216, US
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2 complaints
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Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 10:00 pm
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4:11 pm EST
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Family Dollar - Poor management

Manager Lynette &Store Associate need to be fired! Today at Store #11776 while waiting in line the Manager Lynette started yelling and cussing at a customer for getting his cigarettes out of the cigarette case that was unlocked and open. She started yelling, "Don't go in my [censored]ing Cigarette Case! Every damn body knows not to go in these cases" She repeatedly walked back and forth cussing at the customer in front of everyone! The other Associate wearing the name tag, "Big Bray" was also making inappropriate statements and encouraging the poor Management behavior! This was very unprofessional and unpleasant to be exposed to while trying to shop. These woman exhibit poor customer service and does not represent your company well. The rage that came out of that Manager Lynette was unbelievable! She stormed pass me twice not taking in consideration how her behavior was making the customers feel. She wasn't concerned how her behavior was making your company look! Neither of these women offered any apologies to me or the other customers who expressed that we didn't like the inappropriate behavior or how we witnessed how she was speaking to that customer. She stormed outside and stayed out there a few minutes also cussing outside. I still could hear her on the inside while being checked out! They both need to be fired!

Desired outcome: Fired

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8:18 pm EST

Family Dollar - Customer service and managers, cashiers

Upon visiting family dollar this evening at 7:00pm, casheirs were congregated at register 4 and were twerking, loud profanity, abusive when asked a question. When I asked to purchase tobacco products the manager cursed at me and customer behind me for commenting that we were ready to check out and someone needed to ring us up please, she went to locked cabinet pulled down draw gate and said tobacco products are closed for the night. This is a regular occurence at this store and the only pleasant part of shopping there are the security guards. This is horrible behavior to exhibit in front of small children and elderly patrons. I will never visit this store again. The Mondawmin store.

Desired outcome: New management, experienced casheirs, cleanliness and appropriate professional address to patrons.

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