Waffle House

Today I called to try a place an order and no one answered. This is about the third time this has occurred with me. When I get there and ask them if the phone is broken the employees says "no we just turned it off and forgot to turn it back on". I don't think this is how I would like my business run if I owned it. I love eating at Waffle House, but if this keeps up I think I will take myself somewhere s else. I think if I feel this way how many other customers feel that way