Dollar General reviews and complaints 1
View all 3851 complaintsDollar General - christmas clearance
Your ad says clearance on trim a tree. Lights are trim a tree. I went to buy Christmas lights. At store #13950 I was sold lights at 70% off, 20 count white light white wire. I went to store #11270 for the white lights with a white wire 100 count and was told they were not marked down. I left went back to the store #13950 to double check if they had them. They did not. I was then told the lights were not on sale (the girl from store #11270 admitted to calling the store). I went back to store # 11270 and all the lights were gone. I was told they had to pull them. She pulled them after I tried to buy them on clearance. The time to pull them was before I tried to buy them. Better still the right thing to do was sell them on clearance as your ad stated since they were on the floor. I bought what I wanted across the street at FAMILY DOLLAR. My husband and daughter already refuse to shop store #11270. I guess I will be shopping Family Dollar from now on. They have digital coupons just like you and sell the same products and are located across the street from store #11270. NOT GOOD BUSINESS PRACTICE. The girl who refused to sell them to me on clearance is Billie Denette, store manager. She has a lot to learn about customer service. Better to have sold them to me then to have pulled them. Now all she has is a disgruntled customer and a loss of business.
Usually wrapping paper and lights don't get marked down after Christmas. They're stored away or gets sent back to their distribution centers. If you was sold lights at 70% off, that manager is going to get in big trouble or possibly get fired.