Jiffy Lube reviews and complaints 1
View all 134 complaintsJiffy Lube - customer satisfaction/ethics/morals
I am a military family that relocated to Kentucky for the military. I went to jiffy lube for an oil change with my husband because previously before our move we came to Kentucky to look for a place to stay and was in my mother mini van. My mother always goes to jiffy lube for her oil changes. THE PEOPLE WERE VERY NICE AND LOVED THE EXPERIENCE! I decided to take all of my vehicles there. My husband was leaving for Iraq and I had to get on the road to drive to Philadelphia, while driving the check engine light came on but it soon went off. I made it to Philadelphia and parked the car. We had a lot of snow so it was impossible for me to drive the car (Chrysler, Crossfire) because it sits low and the snow will tear up the fender. When I went to start the vehicle up, the check engine light came on again. I decided to take it to advance auto for them to check the light and they told me it was the o2 sensor. I took it to a mechanic down the street and they told me that the last company that did my oil change never put the oil seal on correctly and never changed the canister. When i ask to see under the hood, there was oil everywhere. The mechanic said the "oil was pouring out of oil canister, oil seal was never replaced on oil canister when oil change was done. This caused the engine to burn oil and burn the electrical harness. Had to repair electrical harness and oil change oil with new filter and oil canister seal”. I called the store and talked to manager, TODD RAYMER (spelling may not be correct). Owner Larry then contacted me, Larry talked to mechanic and he ask for price of fixing, ask for a description of problem, he said he was sending someone from another franchise to ck out the car and then later said that other franchise owners did not want t get into it. He then called me several times to get an update, as well as with the mechanic. I ask Larry if we can take pictures to send to him to let him see the problem and he said no need. I ask for the owner Frank to call me and we all can be on a conference call and he said the matter would only be directed back to Larry. Larry suggested putting in a complaint to corporate office.
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Stay away from Jiffy Lube. They do not have ASE certified mechanics.
I decided to try Jiffy Lube as I saw they offered 4 x 4 service. They said they had everything to do my Jeep right. Proper oil / filter change and full chassis, 4 x 4 drive train lube. The worker first starts draining the motor oil then stands in the pit under the Jeep for a few minutes doing nothing. I asked him, anything wrong? He says I don't have grease fittings so he can't do the chassis or 4 x 4 drive train lube. I pointed out all the grease fittings underneath and noticed he had that caught in a lie look on his face.
Realizing I am talking to someone who is trying to scam me, I decided to stop right there and said fine, OK, just change the oil and filter.
I made sure the worker put the oil pan drain plug back in correctly. Putting it back wrong is another famous Jiffy Lube trick of their trade.
The oil filter on the 4.0 liter, in-line 6 motor has Metric threads. Next to the threads on the filter it is marked Metric. The worker is spending about 10 minutes looking for my filter. I asked him if he was having a problem. He said no. Finally I see him having a difficult time screwing a simple filter on and go over and ask him to let me see it. He turns it over and it is the wrong filter marked USA next to the threads. He then admits they didn't have the correct Metric thread filter. So instead of telling me they don't have the correct filter, the worker tries to screw on a US thread filter for a V8 engine and nearly cross threaded the engine side permanently!
I told him to put my old filter back on, put in new oil and then complained to the manager. I was not charged for the oil.
Had I not known what is right and correct to do, I would have been ripped off for a 4 x 4 chassis lube I never got, and had a wrong oil filter put on that would eventually cause me motor problems later on as I drove. Jiffy Lube is a scam.
I have noticed that franchise is always rude and they dont care about the customer satisfaction. I went there and they forgot to put oil in my car.