We first waited to be seated and the old lady was VERY rude to start off and she seated us at a dirty table.. then we ordered our food and waited 45 mins to get our food when everyone who was seated after us had already gotten their food. My boyfriend ordered a milkshake and never received it. When we got our food it was cold and they never offered to fix anything!!! I wanted to just walk out. Will never be back. And other customers were also having issues the same day!!! Worst Steak ‘n Shake ever.