I was travelling back from central kansas to middle tennessee on the night of may 12, 2010 and it began storming so I decided to spend the night in lawrence, ks. I checked in around midnight and was given room 111. When I got to my room there was a lot of noise in the room above me. I had to go get some toiletries so I left for an hour. I came back and there was still noise above me. I tried to sleep but it was extremely loud, not just a bump or two but it sounded like there was fighting or remodeling going on above me. I called the front desk, and the attendant told me that he had been having problems with them all night.
At about 2am I called back and asked to be moved to another room aftet the noise did not abate at all. The attendant said he could not move me, but he would make them be quiet. The people above me then began intentionally banging on their floor. At 3:30am I had enough and decided to go somewhere else. I packed my bags and went to the front desk to check out and get my money back. He then said he would prepare a room somewhere else for me. I told him that I wanted a refund. He refused. When I went to leave he said he could do $10 off the room. I did not find that acceptable, I wanted a refund because I paid for a room to sleep in, which they did not provide. It was impossible for any person to sleep in that room with a party going on upstairs. The attendant told me that they had rented adjoining rooms above me to have a party. But he still placed me in a room below theirs when I checked in.
When I was loading my car two police cars pulled into the hotel. I am guessing either the attendant or another guest called the police on the party above me.
Here is a copy of the letter I received via email in response:
May 16, 2010 report: 864305
Mr. Wesley carter
Xxx xxxx xxxx xxxxxx
Mxxxxxxx, tn xxxxx
Dear mr. Carter:
We appreciate your comments regarding your experience at our
Motel 6 property in lawrence, kansas, which is a franchised
Location. The experience you have shared concerns us deeply,
As we are committed to providing legendary service to our guests.
We strive to adhere to a high standard of quality and service
Throughout all of our properties nationwide. Your feedback is
Beneficial and will serve to aid us in our efforts as we continue to
Improve and monitor our services.
Please accept my sincere apologies for the disturbance you
Encountered. We offer our guests a comfortable place to stay
And we do request that guests remain reasonably quiet. Our staff
Is trained to take appropriate corrective action to ensure we
Maintain a comfortable environment for our guests.
Unfortunately, this did not happen in this instance and I regret you
Had to endure the situation. A copy of your comments and of our
Records will be forwarded to the regional management team. I
Can assure you that bringing this to our attention will cause
Retraining, if necessary, as well as serious corrective measures if
Thank you again for sharing your experience and for allowing us
The opportunity to ensure that your next visit will be a positive and
Guest relations specialist