Aspen Dental

I had an appointment for january 7 2022 at 2:00pm at the angola indiana office that was made 6 months prior at my last appointment. Upon arriving before my scheduled time I called to notify them that I was there waiting in their parking lot as per their safety protocol. I was then informed that the hygenist had covid and my appointment was cancelled. They claim they tried to contact me by text and then by phone at 10:30 am although nothing was on my phone apperantly they cant leave a message if they did try to contact me (which I am sure is a lie) so I took 3 hours from work and over an hour drive for nothing.

I had went to go get my teeth checked, so I went to aspen dental. Turns out I had cavities so I went back to get it fixed. First appointment did not go wellat all. They used too much epinephrine, and I passed out. My teeth didnt get fixed that day, and they decided to split the days instead of doing it all at once. They also decided to use a different kind of numbing injection for my gums. The next appointment, instead of keeping the needle out of my view, had it right in front of me. I have a fear of needles and did not appreciate this at all. Not only that, but they got some of the numbing stuff in my mouth. The whole experience I had with Aspen Dental was not pleasant at all and I wish I had never gone to begin with. Weeks later, I get suprised by a bill that I owe them over $500, even though they said that would never happen.