Ramada

I'm issuing a complaint about Ramada Palaza in Wheeling IL. The first night that my sister booked a room there, or the 2nd night, for us. We used the PCS in the lobby and we noticed that after we used them, that someone took one chair. The chair was put back the next day. No one ever explained to us why the chair was taken. I asked an employee Carlos why was the chair taken, he told me that they put it in the office. He didn't know outside of that.

During the Covid, the staff is supposed to clean the PCS and surfaces around the PCS, I never witnessed them cleaning these areas and I witnessed the Manager using improper technique by using a dry rag to dry wipe a PC area that I was using. had to ask for paper towels and sanitizer to clean the PCS area myself.

Moreover, most of the staff doesn't wear masks and don't require that the customers should wear masks. My sister and I were sexually harassed by the male and female employees including the female manager. She was more aggressive with my twin sister and I believe it is because my sister is bald and wears male clothing.

Also, the 2nd or 3rd day that we were in the hotel, the manager threw out my drink that I had at the PC and she shut down my pc session but all I did was go to my washroom and come back. I saw her threw away my water, wipe the pc keyboard with a dry rag and pushed the chair in that I was using. I asked her why did she threw out my drink and close out my session. She turned away from me, wouldn't speak to me and went to her office. I heard her giggling a while later and this isn't funny.

There have been a lot of issues happening here.