Extended Stay America reviews and complaints 1
View all 271 complaintsExtended Stay America - General problems
I booked a ground floor handicapped room a week ahead for 9/7/2020 and 9/8/2020 and was told there would be no problem. When we arrived we were told there was not one of these available and they put us on the second floor.
The only TV channel that worked was CNN. The others would come on a few seconds SS then displayed No Signal.
The hand-held shower did not work.
There were ants on the stove.
No coffee pot in the room. I called about that and the girl told me they didn't have coffee for those pots so they removed them from the rooms. I asked about breakfast and coffee downstairs. She said that because of COVID there was no breakfast or coffee
downstairs.
I will NEVER stay at another Extended Stay America facility again.
Buyer beware. You pay for services that you do not get.
Latest Extended Stay America Reviews
Over 30 day stay--hotel refuses to refund taxes Was charged for my service dog then told I would be refunded but now cant get anyone to call me back and they never issued my refund Management Room Price gouging & dangerous!!!Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!