White Castle reviews and complaints 2
View all 381 complaintsWhite Castle - Slow & unsantary location should be shut down
Went into the location Plainfield Ill. at 2231 S. route 59 for a lare dinner. Sorry I did since I waited over a half hour for 4 burgers. While I was waiting a customer asked how long will he wate for his order since the line was building. I told him I was waiting for over 30 min for 4 burgers, he turned and walked out.
I also noted the filth as I walked in MUD on the floor and Food all over behind the counter on the floor. I seen one employee opening a package with her mouth. The area was not one to eat food. I would shut this location down.
The cars in line were about 12 and no one seemed to care about serving any of us. I remember White Castel was a great place some 60 years ago, thats all over now.
Desired outcome: Shut this location down for health reasons
White Castle - Fries & hamburger buns
01/04/2022
#131383800
Employee ID# 1807
$15.01
Fries greasy and limp. Buns hard. We waited forever in drive thru with only one car in front of us? Why? Receipt barely legible & couldn't be attached, as your system said it was too large? I am sure you could tell the time the order was placed and the time it was paid by order # above. Terrible experience.
Robert Shaughnessy
5114 Wildflower Ct
Plainfield IL 60586
Desired outcome: Refund of $15.01
Latest White Castle Reviews
gave me the wrong order and was a attacked White Castle coffee put back in stores. Food burnt and the time it took to get it. Customer service Very slow service, hamburgers not prepared fresh or as ordered.Giving a Voice to Consumers
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