Banfield Pet Hospital

I have been calling Banfield for two weeks and sitting on the phone for more than an hour at times. I called my local Banfield where I have been taking my dog to for over ten years. They referred me to go in search on the internet because they don't do cancellations there. I informed them that my dog has died and I didn't even receive a "I'm sorry for your loss" My framily is going through a difficult time right now and all Banfield has to offer is a host of phone numbers with messages... Animal lovers would understand the pain... But this is a cruel company that only understand how much more money can they get from a grieving family