Walgreens reviews and complaints 1
View all 1819 complaintsWalgreens - please hold!!!
Today at 1:40 pm I left my doctor's office to call in a refill on an RX that I was to take again. I drove from Batavia, thru Geneva to St. Charles to pick up lunch and back to the Walgreens in Geneva as it was on my way. I was put on hold constantly with only one human response to my call to hold and she would check to see if the medication was available. At 2:05 pm someone finally picked up the call with no idea why I was calling. Her response to my question as to why it took so long to answer was that "we had a lot of phone calls". Gosh, imagine that, I was one of those and I was on hold, how about all those calls that never were answered. Walgreens is way to overconfident that they are the only ones out there, well, guess it is time to switch to CVS who is larger than Walgreens and up to this time, has been a lot friendlier than Walgreens employees. I worked parttime as a Pharmacy Tech for 12 years and it has gone downhill since then, all the Techs and Pharmicists that worked for Walgreens that I knew have left and gone to different employers and the training also sucks, it is no wonder their number of errors has gone up over the years, scary, huh!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I had a deliquent account with Walgreens Home Care Dept. which was referred to a collection agency called Affiliated CSR. When I was contacted by them they set up the account so the payments would be withdrawn from my bank account. The agent said that prior to the monthly withdrawal, I would receive a statement or reminder. After 3 months of withdrawals I have not received any paperwork for my files and I don't even know what my balance is.
I have contacted Walgreens to try to contact this agency and they do not have a correct phone number for them and no one seems to know how to contact this agency. I have had my bank try to investigate and they also have been unsuccessful. I do not have a problem with the withdrawals but I would like to have some paperwork for my files. I have called Walgreens to obtain my balance so they are getting their payments. Why doesn't Walgreens have the correct information on the agencies that they hire?