152 New St, Macon, GA, 31201, US
Wed 9:00 am - 6:00 pm Working Hours
Sun:Closed
Mon:9:00 am - 6:00 pm
Tue:9:00 am - 6:00 pm
Wed:9:00 am - 6:00 pm
Thu:9:00 am - 6:00 pm
Fri:9:00 am - 6:00 pm
Sat:9:00 am - 3:00 pm

Reviews and Complaints

Resolved Complaint sarah sessions

Sarah Sessions phone manager at Macon, Ga. Kirby Store was very unprofessional. She was told that she could not do a previously scheduled demonstration due to health a condition taking place. This woman "Sarah Sessions" continued to call and hassle and was hung up on after not taking "NO" for an answer. She then texted and stated "Why did you hang up on me? And I'm sorry you can't afford a Kirby!"
Well, this poor and ill mannered representative for the company really speaks great volume about who Kirby hires to represent them on the phone.

YOU LOST THAT SALE!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Kirby's response ยท Jun 30, 2020

    Hello,

    We are sorry to hear about the unprofessional behavior you experienced with an Independent Distributor in your market. We will take this input to help ensure it does not take place again

    All the best,
    The Kirby Company