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CB Auto Parts and Repair Stores O'Reilly Auto Parts 1245 Veterans Memorial Hwy SW Ste 5, Mableton, GA, 30126, US
O'Reilly Auto Parts company logo
O'Reilly Auto Parts
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O'Reilly Auto Parts company logo

O'Reilly Auto Parts

1245 Veterans Memorial Hwy SW Ste 5, Mableton, GA, 30126, US
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1 complaint
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Working hours
Mon
7:30 am - 10:00 pm
Tue
7:30 am - 10:00 pm
Wed
7:30 am - 10:00 pm
Thu
7:30 am - 10:00 pm
Fri
7:30 am - 10:00 pm
Sat
7:30 am - 10:00 pm
Sun
9:00 am - 9:00 pm
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10:24 pm EST

O'Reilly Auto Parts - faulty auto part - tie rod end invoice no. [protected]

Purchased a tie rod end IPC ER6013 on 09/14/2019. Part failed in two weeks rendering a faulty drivetrain and creating emergency remedial measures that required immediate replacement by another vendor and supplier.
Visited store on 11/03/2019 and dealt with a one Cornell. Advised me to come back and speak with a manager if contemplating a refund. My understanding is that he was the manager on shift and had the discretion. I was forced to take a replacement part or anything else of similar value.
I do not need anything else and cannot be forced to take a replacement part I do not need. I got a reprint of my original receipt and departed from the store. I left my part with the store as i refuse to take a faulty part that compromises the safety of my family and vehicle applicants.

At this time O'Rielly took my funds and refused to refund me my monies. I want my money back as I consider this theft. I should not be asked to keep returning to a store at my cost for an issue staff onsite refuse to resolve because they have to meet their sale quota.

Thanks.

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