Home Depot reviews and complaints 1
View all 2384 complaintsHome Depot - Undelivered appliances
3 appliances, purchased May 25, 2021, #H0152-143633, delivery scheduled June 26, 2021. On June 25, I received 3 phone calls and an email informing me of my June 26 4-hour delivery window. I emptied and cleaned all the haul-away appliances. When the 4 hours had passed, I called HD customer service and, after several transfers and holds, was informed only the dishwasher was at the trucking firm, the refrigerator and range had not even been received from the manufacturer, and the dishwasher they did have would be held until the others were delivered, with a new delivery date of July 7. No one from Home Depot or JBHunt or LG ever had the courtesy to contact us to inform us that no delivery was being made, after confirming several times that it was.
July 6, I checked and saw that no delivery was scheduled for July 7, as was promised on June 26. Again I called Home Depot customer service, to be told that the range and refrigerator were at JBHunt but would not be delivered, because they cannot find the dishwasher, and delivery will only be made of all 3 appliances together.
When I made this purchase and the appliances were in inventory, I asked if they could be sold away to someone else before the scheduled delivery date. The salesperson assured me that these appliances were now taken out of inventory and set aside for delivery to me. Meanwhile I paid for the purchases.
Now we are 6 weeks after purchase, and no one at Home Depot or JBHunt knows anything about where my appliances are or when they
might be delivered. No one from anywhere has communicated with me.
Meanwhile, we bought and paid for 2 more appliances for another property, #H0152-145579, set for July 7 delivery. They were brought to the house, both too damaged to accept. Despite the fault not being ours, they have set a new delivery date of August 3 - FOUR weeks later. Surely Home Depot can do better than that!
This is not a pandemic issue, but a sad instance of very negligent and uncaring customer service.
Rhonda Modglin [protected] [protected]@gmail.com
Order #H0152-143633
Order #H0152-145579
Desired outcome: Delivery of 5 appliances from 2 orders #H0152-143633 and H-[protected] before July 15, please
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