Dollar General

This has been ongoing for about a month now, I cannot use my card and I have 115.63 on it. I had it since 2019 and have reloaded it several times. last time was 11-30-2021 When I last tried to use it. My case # [protected] is what I was given. I would like my money returned please. I don't have much money as I'm retired and I'm 68 years old. I've tried other methods and nothing is working.