PNC Financial Services Group

Had a teller maching at this location tell me it could not process a fast cash withdrawl, it spit my card out and then spit out a withdrawl slip. Never gave me any money. I called the bank to ask if they could do anything about it. At least, do an investigation. What I got was news to me, THEY DO NOT MANAGE THEIR OWN TELLER MACHINES. IT'S SOMEONE ESLE. I was told that I could fill out a form, and if they found some money they would credit my account. The Branch has lousy customer service and I will be pulling all my money from the bank ASAP. I work in IT, and know that a Teller machine programed to give a CAN NOT PROCESS YOUR TRANSACTION message then deducts cash from your account(Without Dispensing any Cash) has been set up to commit FRAUD. The machine should not do two things at once, and the only other excuse is INCOMPETENCY.

I know I will never see my lost cash. Due to this situation and calling PNC bank to ask for help really just got me someone that had a nasty attitude.

Sincerely.