Pizza Hut reviews and complaints 1
View all 2947 complaintsPizza Hut - customer service in the store
I ordered a (Carryout) Veggie Lover's Large Pizza from Pizza's Hut's app on March 20, 2019 around 6:15pm. The app said the Pizza would be ready in approximately 20 minutes . We left the house about 6:35pm heading to pick up our pizza. When we got there, which takes about 5 minutes, there was 4 people in line ahead of us, all complaining about what was taking so long. I waited about 10 minutes for the cashier finally told me that our pizza would be ready in 10 minutes. The time is now 6:50pm. We went back to the car to wait. At about 7:10pm, we go back into the store and the pizza still is not ready. Finally about 7:25pm we get our pizza. Take it home and the pizza is not right. When you pick up a slice, it would fall apart and the crust was not done. This is not the first time this has happen. It had happen a couple of weeks before this incident. It seems lately there is something always going wrong. Where is the manager? He is never there when we ask to speak to him.
I would like a refund or a credit for a new large Veggie Lover's pizza please.
Cheryl Cobbler
[protected]@gmail.com
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