Banfield Pet Hospital

I dropped Poncho off at Banfield on 1/10/22 @7am for urine test. Banfield associate aggressively tried to get a urine sample which caused Poncho to bite at him. The associate pushed Poncho hard against a table injuring his back. Poncho could barely walk when I observed him. When Poncho was handed to me. He didn't have the courtesy to wipe the feces off. Which is unacceptable. I was told to take Poncho to the 24hrs hospital to get checked out and that Banfield were paying for all expenses. Which I did. Poncho had to stay overnight. Now he back at home healing. Pushing Poncho against a table what bother me. That associate need be FIRED. That would be consider animal cruelty. The next dog might not be so lucky.

anyone who is interestet to join in the class action and reporting Banfield, please email: [protected]@excite.com

To: John.[protected]@banfield.net and his Executive Assistant Gina Sienia at gina.[protected]@banfield.net.

Subject: Banfield Pet Hospital: Complaint
To: [protected]@gvma.net
Cc: scott.[protected]@banfield.net
Date: Wednesday, December 16, 2009, 12:04 AM

To: Georgia Veterinary Medical Association

Cc: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital

Regarding Banfield Pet Hospital in Midtown:
650 Ponce de Leon Ave.,
Atlanta, GA 30308
[protected]

Please, consider following for the license evaluation of the Banfield Pet Hospital and Doctors: Rene Freshwater and Jana Cargile.

6/10/2008 I took two of my dogs (Benji – the mother approximately 3 years old and her puppy 5 months old) to the Vet. While waiting too see the doctor, I purchased their wellness plans for my dogs. I explained my concerns about my dog being playing with my neighbor’s puppy that got sick with bloody diarrhea and vomiting at around 4pm on 6/09/2008 and died by the noon of 6/10/09. Dr.Freshwater said that it may be rat poisoning, hit by the car or possibly parvo. I told that I don’t think anyone is using the rat poisoning. It may be the car, but I really doubt it. There is a good chance of Parvo. I asked the doctor to make a test for both of my dogs, but she refused and said, that since my puppy does not look sick, I should just take my dogs home and keep eye on them. I asked to start parvo treatment and told, that I am ready to pay, but Dr. Freshwater said that it is against their policy. I’ve been bagging for anything to prevent possible sickness. But she told that the only she can do is to test on parvo the fecalies of the dead puppy, and even if the results will be positive, she won’t start treatment of my puppy. In 3 days my puppy came down with parvo. Parvo tests became available for both of my dogs that day. I spend nearly $1000 for the treatment. Researching parvo decease on internet I found Amber technology products: Victabra (antibiotic) and Parvaid (herbal food supplement )that seem to be very successfully used to prevent parvo, after exposure to parvo and even to treat sick puppies. The cost is only about$60. There might be even more medicine to prevent parvo after exposure, but my puppy hasn’t gotten any chance to avoid suffering. May be the doctor was fallowing the procedure of the parvo treatment. However there are Principles of Veterinary Medical Ethics of the AVMA. II.A Veterinarians should first consider the needs of the patient: to relieve disease, suffering, or disability while minimizing pain or fear. Was it against the procedure to try to avoid Parvo suffering?

In August I took both my dogs to get spayed. Their associate called me at 3pm and said, that surgery was performed at 11am, and my dogs are ready to go home. When I picked them up at 5pm, both dogs were in terrible shape.

The Association of Shelter Veterinary medical care guidelines for spay-neuter programs: If possible, surgical incisions should be examined to ensure that the skin edges are clean, dry, and well apposed.134, 158 .Cats and dogs that are not ambulatory should not be discharged until they are recovered.

Does it take 6 hours for a dog that had puppies and is slightly overweight to recover after her belly was open from her tail to her chest? When I carried her into the house, she fainted. Her belly started to bleed a little. Dogs are very pain resistant. However, Benji was walking whole night (after all pain killers they gave). I was up as well.

The Association of Shelter Veterinary medical care guidelines for spay-neuter programs: Animal owners, caregivers, or their agents should be provided with clear instructions for postoperative care. Written instructions are required in addition to oral instructions. Discharge instructions should include resources for handling questions or concerns about postoperative complications and emergencies.

I found much latter by myself, that after surgery, pets shell be kept in small enclosure, but nothing in Banfield instructions.

Small things, like treating hot spots are impossible for vets there. I spend hundreds dollars on medicine, that did not even help. After quitting Banfield and experimenting, I found the good treatment in Kroger: Benadene. Redness and itching was gone over the night.

After all the bad experience, I’ve got really concerned for the health of my dogs and did not take them to Banfield after their stitches been removed (and personnel was trying not to give me back my Elizabeth’ Collars, that I purchased).

I did not mentioned here the rudeness of their stuff (seems such a small thing in compares with professional torches.

And I don't know what was going on behind closed doors. I had more than dozen visits, but saw the doctor Freshwater only twice, and never Jana Cragile.

I was paying Wellness plan two more months (last payment 10/10/08), after I quit going to them. Their Billing department got concerned immediately (doctor did not care about my visits, or dogs). They gave me the number of their complaint department. I told them what happened and asked to investigate. Their office manager Amanda called me and said about parvo situation, that she was offering me to make the test, but I refused, because did not want to pay. And that was pure lie: I have met her for the first time, when was taking my puppy back home, after parvo treatment.

The Dr Jana Cargile called, and repeated that even if my puppy would be diagnosed with parvo on the first day, they would not do anything differently, they would not start treatment until it got symptoms.

I was waiting for their complaint department decision (as billing department kept sending me letters, I expected the letter from the complaint department as well). I have never got anything from them. Instead they turned me into collection agency.