State Farm

I have a complaint in regard to my agent Ed Melendez and his assistant, Mary Ellen, in the Dunedin, FL area. I signed up with State Farm/ Mr. Melendez approximately one year ago. On Feb 1, I bought a 2005 Audi in which I was financing. I didn't find out about these problems until I was in an accident, Feb 16, 2015, but when I called State Farm to report the accident I was informed that I did not have collision, roadside service, or car rental. The other driver was charged with careless driving and was found 100% at fault, but they refused to fix my car until they received a police report. Realizing it was their/Ed Melendez' s mistake that collision was not put on the policy, State Farm went ahead and paid to have the car repaired. I was inconvenienced by being without a car for two and half weeks and having to pay a $500.00 deductible even though it was not my fault. I have since hired an attorney to handle the case against the other party. Meanwhile my agent has not handled my case appropriately and mistakes have been made and are continuing to be made on my account, everything from mailing important info to the wrong address to lack of coverage. I have called and emailed them and have not received any reply. I am going to be changing insurance companies on the first of April because of the treatment by State Farm. I just want to bring this treatment to your attention.

Connie Ragan,