LongHorn Steakhouse

Spoke to a rep two to three weeks ago. He informed me that I should be receiving some compensation in the mail for the terrible experience I had at this particular venue. My time was wasted, filling our the form, and then speaking to him. I would appreciate an acknowledgement of this email.in addition to the above description, the clothing I wore reeked of the greasy smell and I had to launder them silverware and glasses seemed to have a film on them. He told me that he spoke to the manager of that particular restaurant and that the carpets had not been shampooed in a while and that might have been the reason for the odor. I would appreciate a response asap. Following is information on receipt.
Longhorn 5137 check # 38014 table 44 03/09/2019. The waitress was not to blame for any of the above.