Waffle House

I called in to place an order at 10:45 am and the employee that answer the phone told me I had to come in and place an order and they were busy I got here at 11:07am and placed my order and i looked around and the place was not busy I left and came back to pick up my food and ask the manager for everyone name to file an complaint she refused to give me anyone name and she will take the blame for it, I wanted her to understand that it was enough people in their working I believe it was 6 people at the time to take my call in order. Almost everything I call it's the same issue.