Volkswagen

VW 2020 Jetta R-line.
Problem: Driver and Passenger Door Handle End Cap keep falling off when the doors are open.
- (3) Since early 2020 the VW Gunther Motor Company Dealer, they tried to solve the problem 3 times without success. Every time I went to the technical service, they told me that the problem had already been solved and in all times the cover came off the first attempt to open the door before leaving the dealership. Each of those three times I communicated to the employee who had received my car, that the problem had not been solved. In the first two visits to the dealership, they told me that they needed to replace parts had to order and they would call me on the phone to make an appointment.
- (2) On the second visit, after 4 hours of waiting, they had changed a part but did not have the additional plastics covers in the workshop. I agreed again that they would give me another appointment date. They never called and, therefore the last week of 2020, I called by phone and then I was able to get the third visit for January 4, 2021.
-(3) After they worked on the problem, again told me that it was solved; I go to the car to return to my house and, at the first attempt to open the door, the cap comes off again; I call the employer who received my car, show her that the problem was not fixed, and she tries to put the lid back on; not being able to do so, she calls another employee who tells me that he is not from the technical service, and asks me to lock the doors and take a few steps back from where he was. He installs the cap. Before leaving, I took some pictures of the covers of the identical VW Jetta door handles. They look totally different (pictures attached) in placement than how they are in my car. When I opened the door after arrive to my home, the driver side cap falling out. I believe my patience was very generous with the Dealer. I don't know how resolve that issue.