Crunch Fitness reviews and complaints 1
View all 437 complaintsCrunch Fitness - Rude management
I was at your Coral Springs, FL location and was training for over 40 mins while my two children were sitting nicely at one of the side tables in the gym watching their iPad and not moving or disrupting anyone. A PT manager by the name of Matt started speaking about my children to another staff member asking whose kids are just left here and the other staff member pointed to me. Matt then came up to me and rudely told me that children were not allowed in the gym AT ALL. I explained that is not true as I have seen several children in the gym and sitting at the same tables. He said that was not true and that I had to leave. He refused to let me finish my workout and was extremely unprofessional in handling the situation. He then proceeded to walk to the front desk and continue to talk about me to other staff it was embarrassing and so inappropriate. I would have not had an issue if he would have approached me in a professional manner and just nicely asked for me to not bring them again as they were really not bothering anyone or near any equipment to be injured. I am extremely disappointed as I really did like the gym and the amenities but will not be back due to such inappropriate management and front desk staff being extremely rude even when I called in to speak with the general manager Dominic.
Desired outcome: I would like to cancel my membership even though it is in the 90 day period as well as a full refund for what I have paid until this point.
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